Zimplistic Private Limited – Customer Support Executive

Responsibilities

.         Answer customer inquiries using Zendesk tickets and Zopim live chat

·         Troubleshoot L1 - L2 machine issues keeping replacement at a minimum

·         Liaise with the engineering team to identify new solutions for L3  machine defects

·         Document solutions to improve existing support manuals

·         Train new staff in standard operating procedures 

Requirements 

.         Minimum 1 year technical remote customer service experience

·         Experience serving customers using Zendesk or comparable CRM software

·         Able to identify technical root causes using keen listening and probing  questions

·         Adept at reading, writing and interpreting technical documentation  manuals

·         Willing to work varying shifts as per company needs 

  You will fit well into the team if you:

·         Believe in doing things quickly while keeping an eye on the details

·         Enjoy writing emails that always deliver a Wow experience

·         Are eager to learn in a fast-moving environment

·         Like to have fun with a international team

·         Have a passion for helping people eat fresh, home-made and healthy easily