Zimplistic is a product design and R&D company pioneering new ways to leverage robotic technology to improve our daily lives. Our flagship innovation Rotimatic (www.rotimatic.com) is set to simplify the lives of millions of women and enable busy individuals to eat fresh homemade food conveniently. You can check out Rotimatic in action at this link - https://www.youtube.com/watch?v=M6z6-eq0RT8
We are currently in an exciting phase of business and have had a successful pre-order run for US and Singapore market in June 2014, here's the link to our media coverage - https://brandfolder.com/zimplistic
About the position:
Business Operations Executive will work hand in hand with our Customer Service Manager to manage all tasks related to Order Management, Customer Fulfillment, Warehousing & Logistics and RMA. You will be an integral part of Service Operations team in defining and creating the structure to ensure we always meet the standards of Order Management and Customer Fulfillment. You will work on multiple projects simultaneously, experience options parts of the business rapidly and have the opportunity to highlight your unique talents and skills to grow along with Zimplistic.
Roles & Responsibilities
1. Order Management
- Receive customer orders and handle all related queries
- Validated Received Orders ( Customer Details, Payments and other requirements) and convert in clean fulfillment order.
- Escalation invalid/dispute orders for resolution.
- Manage proper documentation related to Orders such as Invoices and Delivery Notes
2. Customer Fulfillment
- Trigger consignment pickup from factory to designated location
- Ensure fulfillment order created and delivered to end customer on time
- Coordinate with 3rd Party Logistics team for delivery order proof (POD)
3. Warehousing
- Control and Monitor Warehouses and Stock Movement of Materials
- Ensure accurate inventory in designated warehouse and initiate for monthly/quarterly inventory counts
- Report warehouse and inventory discrepancies to managers
4. After-Sales Services/Reverse Logistics
- Receive RMA requests from Customer
- Escalation of RMA Issues in line with warranty clause
- Coordinate to perform collection of defect units, replacement, and send to diagnostic & repair center for issue resolution.
- Complete refund of RMA request.
- Manage proper documentation related to RMA
5. Reporting
- Order Management, Customer Fulfilment, Warehousing, Logistics SLA, RMA and refunds
Requirements
- Min 1 year experience with a Major in Business studies.
- Excellent Writing and verbal communication skills
- Must be a team player and have the ability to interact with all levels in the organization
- Effective time management skills
- Proficient in MS Office (Word, Excell, Powerpoint & Visio), Google Drive etc.
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- Company:
Zimplistic Pte Ltd - Designation:
Business Operations Executive - Profession:
General Management