About Zimplistic
At Zimplistic we're revolutionizing the way people eat.
Hailed one of Asia's most promising hardware startups, we invent intelligent kitchen robots that take the hassle out of eating healthy.
Our flagship product Rotimatic, the world’s first fully automatic flat-bread machine that makes one roti per minute at the push of a button, sold $5 million worth units in it's one-week preorder campaign.
And this is just the beginning.
As a company we want to build an ecosystem of smart kitchen technology that makes healthy, fresh and home-cooked eating easy.
About the position
To help us serve our growing international customer base, we're looking for an energetic, intelligent and engaging customer service intern to join our team.
You will work hand in hand with our customer service manager to answer all our incoming customer queries with patience, passion and positivity.
Because we're expanding our customer support team, you'll be an integral part of setting up processes to ensure we meet our customer needs, assess their satisfaction consistently and make them feel valued genuinely.
Our fast-paced startup environment will challenge you daily as we will look to you for fresh insights, feedback and ideas.
This is an exciting role where you'll work on multiple projects simultaneously, experience many parts of the business rapidly and showcase your interpersonal skills.
Responsibilities
Answer customer inquiries via email, live chat and voice from 2pm - 10pm
Create processes to facilitate accurate issue escalations for customer service issues
Build knowledge base to give customer instant trouble-shooting tools at their fingertips
Develop training materials for our Philippine team for service and machine troubleshooting
Report service KPIs, customer feedback and service team insights to management
You will fit well into the team if you:
Believe in doing things quickly while keeping an eye on the details
Enjoy writing emails to deliver a Wow experience at scale
Are eager to learn in a fast-moving environment
Like to have fun with a international team working
Have a passion for helping people eat fresh, home-made and healthy food easily
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